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Your Position: FAQ
FAQ
admin / 2012-05-06




 

 

 

 

 

Member Level      Normal Member       Agent       Wholesale DIscunt       Showroom VS Website

 



♥ Normal Member♥

 

Q:Can i know you are ready stock or preorder?请问你们是现货还是预购?
A:We are 100% READY STOCK !!

 

Q:Can i ask for postage?Is it calculate one by one? If i buy one piece can cheaper postage?
A:Our postage is flat rate , we are not calculate one by one, if you buy more can cheaper postage, if you buy above RM100 will FREE delivery website malaysia, if you buy above RM180 will get FREE delivery of  East Malaysia. More postage detail please visit :--> http://postage.cute4ushop.com

 

Q:Can i reserve any stock?
A:Sorry, we are no reserve any stock since your order is unpaid, we are 1st paid 1st served basis , to ensure fair with others customers & agents

 

Q:Can i know my stock need how many day arrived after payment , you using which courier to send me?
A:Normally customers received stock within 1~3 working days 。We using AIRPAK EXPRESS, KANGAROO EXPRESS OR POSLAJU currently , Customers can special request which courier from our list , but need to remark while submit order in website. Cute4ushop.com have reseverd the right in final.

 

Q:All stock in website is Readystock? How can i do if suddenly no stock?
A:Our stock in website is Readystock , since we have doing retail & wholesale, our stock is fast moving , so we cannot guranteee 100% stock available.  We suggest all customers payment after submit order in website then we can arrange faster. If suddenly out of stock , we will inform customer to do stock replacement or put the balance into member account for next order using. 

 

Q:Can i know only website to order? Sometime i really busy and no free to browse website ? Can i have another express method?
A:Nowaday we lauch express order system , you can click --> http://express.cute4ushop.com to fill all itemcode and detail you need.

 

Q:How do i inform yours since i already payment.?
A:If you payment success, please hurry sms to +6010-3600 848, and state all payment info clearly : Order number, Bank in amount , What bank.  This information can be avoid some category of hacker or cheater , we will forfeit the payment if the customers cannot provide correct information within 2 times

 

Q:Can i exchange if having defect ?
A:We can allow customer to exchange within three(3) working days if the items are spoil by us or we send wrong items to customers. Our shop not allow to exchange if you having some reason example : don't like the item , wearing uncomfort , quality not nice , not pretty compare with photo , transparency , bigger size or smaller size etc reason . We also not exchange if you buying promotion items. We suggest those customer go our showroom direct buy if customers having high requirement.

 

Q:Can i Self Collect or COD ?
A:Yes ,  you can collect your items in our showroom once you submit order in website and payment

 

Q:Can i pay less because Cash Deposit machine not allow coin?
A:You can pay more , the balance will  keep in your member account for next time using , sorry for any inconvenience.

 

♥ Agent member♥

Q:Are yours hire any agent?
A:We happy to invite you be our agent , agent detail please visit -->:http://agent.cute4ushop.com

 

Q:How i to be an agent ? 
A:To be our agent must prepaid / top up at least RM150 into your member account , we will upgrade you as our agent after you payment inform us.

 

Q:Why i should top-up ? is it agent fee? 
A:We not charge any agent fee. After you prepaid / /top up , we will ensure our agent to avoid any out of stock case. we can arrange the stock faster if the member balance account have enough credit, and customers also can received items faster to increase agent reputation.

 

Q:Can i know agent only have 10% discount?
A:Our agent can be upgrade to more higher level by following the top-up amount!

 

♥ Wholesale Discount♥

Q:Can i know your have do wholesale?
A:Yes , we have do wholesale! Mix with 20pcs items at least to get 30% discount , more wholesale detail please visit --> :http://wholesale.cute4ushop.com

 

Q:What is Mix Wholesale? Must Mix with one category ?
A:Mix wholesale mean one order can mix up all categories of items ,  mix with 20pcs items atleast you can get wholesale discount.

 

Q:If i already agent or VIP , can i get more discount ?
A:Sorry no , wholesale discount is not include special price items, we only discount on retail price (normal member price)

 

Q:Can i know 20pcs can accumulate ?
A:Sorry no , wholesale order must submit in one(1) time shot

 

Q:Can i come showroom to choose?
A:Yes , welcome anytime

 

 

♥ Member Level♥

Member Level Normal Member Agent Member Wholesale Member
Target Customer Normal Buy Online Shop Retails Shop
Min Of Quantity 1 piece 1 piece 20 pieces can mix anyitems
Enjoy Discount
*from normal price
Normal Member -0% Dropship Agent = Normal Member

20pcs items -30%

50pcs items -35%

100pcs items-40%

VIP Member -5% Basic Agent -10%
VVIP Member -7% Junior Agent -15%
GOLD VIP Member-9% Senior Agent -20%
Platinum VIP -11%

PLatinum Agent -25%

VIP Agent - 30%

Postage West Malaysia:Flat rate : RM7, Buy above RM100 FREE (unlimited weight) West Malaysia Flat rate : RM 10 (unlimited weight)
East Malaysia :Flat rate RM13, Buy above RM180 FREE (unlimited weight) East Malaysia :RM 13(all jewelries)
            RM 20(20 items*)
            RM 40(40 items*)
*(Bag extra charge RM2)
* (Shoe extra charge RM 3)
FREE Delivery West Malaysia:above RM100 is FREE   NO
East Malaysia : above RM180 is FREE
Promotion period can enjoy special price YES Can, but wholesale will not discount
For example:
1. Order total 20pcs item, if 15 item is special price item , mean only can discount other 5 items
2. Order total 22pcs item, if 2 item is special price item , mean only can discount other 20 items
Can Come showroom visit or buy YES

 

 

♥ Showroom VS Website♥

Q:Can i know your showroom is same price with website ?  promotion same?
A:Sorry no , that is not big difference and promotion is difference , please come showroom and visit

 

Q:Why showroom price will higher abit than website?
A:Because of showroom need rental fees , electric city charge and etc, but customers can showroom to see detail of products and save postage and get special promotion from showroom ,

 

Q:Can i know all items in showroom?
A:Showroom have limited place , we have 2000 items ++ , website is more updated , customers can ask our customer service. 

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99% Ready Stock
Free Shipping*
Years Store
Self Pickup
customer Choice
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